Quotes of Jan Carlzon - somelinesforyou

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ An individual without information can't take responsibility. An individual with information can't help but take responsibility.'. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ An individual without information can't take responsibility. An individual with information can't help but take responsibility.'. ”

- Jan Carlzon

“ If you are not serving your customer, you better be serving someone who is. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ An individual without information can't take responsibility. An individual with information can't help but take responsibility.'. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ An individual without information can't take responsibility. An individual with information can't help but take responsibility.'. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ An individual without information can't take responsibility. An individual with information can't help but take responsibility.'. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon

“ Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission. ”

- Jan Carlzon
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